Shipping policy

Thank you for shopping with ANTONIO TRICE. We strive to safely deliver your bag products with intact packaging, reliable logistics service and timely delivery, and we adhere to standardized shipping processes to guarantee a pleasant shopping experience for every customer.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
During peak shopping seasons, promotional events or order volume surges, order processing times may be slightly extended. We will proactively send notification emails to customers once significant delivery delays occur to keep you updated on your order status.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on product weight, size, shipping destination and logistics method.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are approximate values and cannot be fully guaranteed. Actual delivery periods may be affected by logistics carrier operational delays, local customs clearance progress, extreme weather conditions, regional logistical restrictions and statutory holidays.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched from our warehouse, you will receive an official shipment confirmation email that contains exclusive order tracking information and shipment details.
Tracking details typically become available within 24-48 hours after shipment. If you fail to query tracking information beyond this period, please feel free to contact our customer service team for assistance.

4. Incorrect Address Disclaimer

Customers are solely responsible for filling in accurate, detailed and complete shipping addresses, postal codes and contact information during checkout.
ANTONIO TRICE shall not be held liable for non-delivery, wrong delivery or package loss caused by incorrect, incomplete or invalid address information provided by customers. Any package returned due to address errors will require customers to bear the secondary reshipping fees and related logistics costs.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost during transit, please submit a consultation and claim application to our customer service team within 7 days of the expected delivery date. We will verify the logistics track record and assist you in solving the problem as soon as possible.
Damaged Items:
As bag products are easily scratched, deformed or worn during transportation, please check the package and product condition immediately after receiving the goods. If your order arrives damaged, defective or with missing parts, please contact us within 48 hours of delivery and provide clear photos or videos of the damaged products and original packaging for verification.
We will conduct a professional review of your submitted evidence and provide targeted solutions such as replacement, refund or compensation in a timely manner.

6. Product Protection Notice (Bag Special)

Our bag products are made of various materials such as leather, canvas and nylon. Please follow the professional maintenance guidelines attached to the product for daily use, cleaning and storage. ANTONIO TRICE will not assume responsibility for product damage, deformation, fading or abrasion caused by improper manual cleaning, incorrect storage, artificial collision, private modification or daily misuse.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs duties, import taxes, inspection fees and other additional charges may be levied in accordance with the policies of the destination country or region. All these extra fees are borne solely by the customer and are not included in the product unit price and standard shipping fees.
Customers shall comply with the import regulations and commodity inspection requirements of the destination country. We are not responsible for package detention, return or confiscation caused by customers’ violation of local import rules.

8. Order Cancellation & Shipping Adjustment (New Added)

Customers can apply for order cancellation free of charge before our warehouse processes and ships the order. Once the order has been dispatched, cancellation applications will no longer be accepted. If you need to adjust the shipping information after shipment, relevant modification fees may apply according to logistics provider regulations.

9. Contact Information

If you have any questions, doubts or suggestions regarding this Shipping Policy, order logistics and product shipping issues, please contact us through the following official channels:
Company Name: ANTONIO TRICE
Phone number: + 575-810-3337
Email: service@bjwanimalcare.shop
Physical address: 360 Decatur St SE, Atlanta, GA 30312, United States